Refund policy

REFUND POLICY

 

The Keon Hotel – Art Store

All artwork sales are final.

Due to the unique and physical nature of original and limited-edition artworks, we do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Styling preference

• Space measurement errors

• Custom or commissioned works

Inspection at Delivery or Pick-Up

Customers must inspect the artwork at the time of delivery or pick-up.

 

Once the artwork has been accepted and signed for (or physically received), the sale is considered final.

Damage Claims

If visible damage is present at the time of delivery, it must be documented immediately and acknowledged before the delivery is completed.

 

Damage claims reported after the artwork has been accepted will not be eligible for refund.

If damage is confirmed prior to acceptance, we may at our discretion:

• Offer repair

• Offer replacement (if available)

• Issue partial or full refund

Refunds, if approved, will be processed to the original method of payment.